Responsible Body and Data Protection Officer
A & M Homerepair
Managing Director: Aleksandar Tsvetkov, Phone: 00491786631821, Email: info@a-and-mhomerepair.com, Address: spelsstr. 49 47805 Krefeld, Tax number: 323/3654/568
Your rights as a data subject
The right to information (Article 15 EU GDPR),
• The right to erasure (Article 17 EU GDPR),
• The right to rectification (Article 16 EU GDPR),
• The right to data portability (Article 20 EU GDPR),
• The right to restriction of data processing (Art. 18 EU GDPR),
• The right to object to data processing (Article 21 EU GDPR).
rights of objection
If we process your personal data for direct marketing purposes, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct marketing.If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made informally, if possible to: info@a-and-mhomerepair.com.In the event that we process your data to protect legitimate interests, you can object to this processing at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions.We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims.
Obligation to provide the data
Various personal data are necessary for the establishment, implementation and termination of the contractual relationship and the fulfillment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions it provides.
We have summarized the details for you in the above point. In certain cases, data must also be collected or made available due to legal requirements. Please note that it is not possible to process your request or to carry out the underlying contractual relationship without providing this data.
categories, sources and origin of the data
Which data we process is determined by the respective context: This depends on whether, for example, you place an order online or enter a request in our contact form, whether you send us an application or submit a complaint.
Please note that we may also provide information for special processing situations separately at an appropriate location, e.g. when uploading application documents or when making a contact request.
When you visit our website, we collect and process the following data:
Zwecke und Rechtsgrundlagen der Datenverarbeitung
When processing your personal data, the provisions of the EU GDPR and all other applicable data protection regulations are observed. The legal basis for data processing arises in particular from Art. 6 EU GDPR.
We use your data to initiate business, to fulfil contractual and legal obligations, to carry out the contractual relationship, to offer products and services, to provide information and to strengthen customer relationships, which may also include analyses for marketing purposes and direct advertising.
Your consent also represents a permission requirement under data protection law. We will inform you about the purposes of data processing and your right to withdraw your consent. If the consent also relates to the processing of special categories of personal data, we will expressly inform you of this in the consent.
Processing of special categories of personal data within the meaning of Art. 9 paragraph 1 EU GDPR will only take place if this is required by law and there is no reason to assume that your legitimate interest in excluding processing outweighs this.
recipient of the data
Within our company, we ensure that only those people who need your data to fulfill contractual and legal obligations receive it.
In many cases, service providers (shipping service providers, IT service providers) support our specialist departments in carrying out their tasks. The necessary data protection contracts have been concluded with all service providers.
storage period of the data
We store your data as long as it is required for the respective processing purpose. Please note that numerous retention periods mean that data must continue to be stored. This particularly applies to retention obligations under commercial or tax law (e.g. Commercial Code, Tax Code, etc.). If there are no further retention obligations, the data is routinely deleted after the purpose has been achieved.
In addition, we may retain data if you have given us your permission to do so or if there is a legal dispute and we use evidence within the scope of statutory limitation periods, which can be up to thirty years; the normal limitation period is three years.
Secure transmission of your data
When processing your personal data, the provisions of the EU GDPR and all other applicable data protection regulations are observed. The legal basis for data processing arises in particular from Art. 6 EU GDPR.
We use your data to initiate business, to fulfil contractual and legal obligations, to carry out the contractual relationship, to offer products and services, to provide information and to strengthen customer relationships, which may also include analyses for marketing purposes and direct advertising.
Your consent also represents a permission requirement under data protection law. We will inform you about the purposes of data processing and your right to withdraw your consent. If the consent also relates to the processing of special categories of personal data, we will expressly inform you of this in the consent.
Processing of special categories of personal data within the meaning of Art. 9 paragraph 1 EU GDPR will only take place if this is required by law and there is no reason to assume that your legitimate interest in excluding processing outweighs this.
recipient of the data
Within our company, we ensure that only those people who need your data to fulfill contractual and legal obligations receive it.
In many cases, service providers (shipping service providers, IT service providers) support our specialist departments in carrying out their tasks. The necessary data protection contracts have been concluded with all service providers.
storage period of the data
We store your data as long as it is required for the respective processing purpose. Please note that numerous retention periods mean that data must continue to be stored. This particularly applies to retention obligations under commercial or tax law (e.g. Commercial Code, Tax Code, etc.). If there are no further retention obligations, the data is routinely deleted after the purpose has been achieved.
In addition, we may retain data if you have given us your permission to do so or if there is a legal dispute and we use evidence within the scope of statutory limitation periods, which can be up to thirty years; the normal limitation period is three years.
Secure transmission of your data
When processing your personal data, the provisions of the EU GDPR and all other applicable data protection regulations are observed. The legal basis for data processing arises in particular from Art. 6 EU GDPR.
We use your data to initiate business, to fulfil contractual and legal obligations, to carry out the contractual relationship, to offer products and services, to provide information and to strengthen customer relationships, which may also include analyses for marketing purposes and direct advertising.
Your consent also represents a permission requirement under data protection law. We will inform you about the purposes of data processing and your right to withdraw your consent. If the consent also relates to the processing of special categories of personal data, we will expressly inform you of this in the consent.
Processing of special categories of personal data within the meaning of Art. 9 paragraph 1 EU GDPR will only take place if this is required by law and there is no reason to assume that your legitimate interest in excluding processing outweighs this.
As part of a contact request, we collect and process the following data:
• Name first Name
• E-mail address
• Information about wishes and interests
Contact form / contact via email (Art. 6 para. 1 lit. a, b EU-DS-GVO)
There is a contact form on our website that can be used to contact us electronically. If you write to us via the contact form, we will process the data you provide in the contact form to contact you and answer your questions and requests.
The principle of data economy and data avoidance is observed here, as you only have to provide the data that we absolutely need to contact you. This is your email address and your name. In addition, your IP address is processed for technical reasons and for legal protection. All other data is voluntary and can be provided optionally (e.g. to answer your questions more individually).
If you contact us by email, we will process the personal data provided in the email solely for the purpose of processing your request. If you do not use the forms provided to contact us, no further data will be collected.
Information requests (Article 6 (1) (a) EU GDPR)
There are forms on our website that can be used to obtain more information directly from the manufacturers. The data you provide in this context will be forwarded directly to the relevant manufacturer. We do not process or store any data in this process.
The principle of data economy and data avoidance is observed here, as you only have to provide the data that we absolutely need to contact you. This is your email address, your name, your address and your telephone number, as well as your wishes regarding this request. In addition, your IP address is processed for technical reasons and for legal protection.
• Name of the Internet service provider
• Information about the website from which you visit us
• Web browser and operating system used
• The IP address assigned by your Internet Service Provider
• Requested files, amount of data transferred, downloads/file export
• Information about the websites you visit on our site, including date and time
• For reasons of technical security (in particular to prevent attempted attacks on our web server), this data is stored in accordance with Art. 6 paragraph 1 letter F of the EU GDPR.
advertising purposes existing customers
A & M Home Repair is interested in maintaining the customer relationship with you and providing you with information and offers about our products/services (magazines, websites and other advertising opportunities). Therefore, we process your data in order to send you relevant information and offers by email, letter or telephone.
If you do not wish this, you can object to the use of your personal data for direct marketing purposes at any time; this also applies to profiling insofar as it is related to direct marketing. If you object, we will no longer process your data for this purpose. The objection can be made free of charge and without giving reasons and should, if possible, be sent to 0711/5206-1, by email to info@a-and-mhomerepair.com or by post to Aleksandar Tsvetkov.
Ispelsstr. 49, 47805, Krefeld DE.
Automated individual decisions
We do not use purely automated processing procedures to make a decision.
Cookies (Art. 6 para. 1 lit. f EU GDPR / Art. 6 para. 1 lit a EU GDPR with consent)
Our website uses so-called cookies in several places. They are designed to make our service more user-friendly, effective and secure. Cookies are small text files that are stored on your device. These cookies enable us to tailor the website content to the needs of visitors. Cookies also enable us to measure the effectiveness of a particular ad and, for example, to place it depending on the user's thematic interests. The legal basis for this is Art. 6 (1) (f) or, if consent has been given, Art. 6 (1) (a) EU GDPR.
We use the following cookies:
Own cookies:
We control this type of cookie directly. Depending on the purpose, these remain stored permanently - even after the session has ended - (so-called persistent cookies, e.g. implementation of opt-out) or are deleted when the browser is closed (so-called session cookies; they are only valid for one browser session).
Third-party cookies:
This type of cookie is controlled by third parties. Third parties are providers who display advertising banners on other websites, particularly for us. They use cookies to transmit information, for example, that an advertising banner you displayed led to a purchase (e.g. conversion tracking). So-called temporary/permanent cookies are used here, which are automatically deleted after the specified time (usually 6 months). These temporary or permanent cookies are stored on your device and delete themselves after the specified time. The cookies of our partner companies also only contain pseudonymous, usually anonymous data. They enable our partners to track which products you have viewed, whether anything has been purchased, which products have been searched for, etc. Some of our advertising partners also collect information beyond the websites about which pages you have previously visited or which products you were interested in, for example. This makes it possible to display individual advertising. This pseudonymous data is never merged with your personal data.
user profiles / web tracking procedures
web tracking procedures
This website uses Statify to collect usage data. This tool complies with German data protection law. We therefore completely refrain from processing and storing the IP addresses of users of these pages. No usage profiles are created and no cookies are set for the purpose of usage analysis. Personal identification of a visitor is therefore not possible, even retrospectively.
online offerings for children
Persons under the age of 16 may not send us any personal data or give a declaration of consent without the consent of their legal guardian. We would like to encourage parents and legal guardians to actively participate in their children's online activities and interests.
Links to other providers
Our website also contains – clearly visible – links to the websites of other companies. If there are links to websites of other providers, we have no influence on their content. Therefore, no guarantee or liability can be accepted for this content. The respective provider or operator of the pages is always responsible for the content of these pages.
The linked pages were checked for possible legal violations and recognizable violations of law at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of a violation of law. If violations of law become known, such links will be removed immediately.
Links Social Media
On our website you will find links to the social media services of Facebook and Instagram. You can recognize links to the websites of the social media services by the respective company logo. If you follow these links, you will reach our company website under the name A & M Home Repair on the respective social media service. When you click on a link to a social media service, a connection is established to the servers of the social media service. This tells the servers of the social media service that you have visited our website. In addition, further data is transmitted to the provider of the social media service. These are, for example:
– Address of the website on which the activated link is located
– Date and time of accessing the website or activating the link
– Information about the browser and operating system used
– IP address
If you are already logged in to the relevant social media service at the time you activate the link, the provider of the social media service may be able to determine your user name and possibly even your real name from the transmitted data and assign this information to your personal user account on the social media service. You can exclude this possibility of assignment to your personal user account if you log out of your user account beforehand.
Please note that we have no influence on the scope, type and purpose of data processing by the provider of the social media service. Further information on the use of your data by the social media services integrated into our website can be found in the data protection policy of the respective social media service.